Frequently Asked Questions

Quotes are always free and have no obligation. It’s simple just fill out our quote request form and a sales representative will contact or you can call us at 1-800-266-9001 for a phone quote. Our sales department is open Monday through Friday 930 AM to 630 PM EST.

If you require immediate service or after business hours please contact 407-226-3344.

We offer several payment options for your convenience - from checks to major credit cards, and we also accept cash payments.

Yes! Our coaches are equipped with TV/DVD and PA systems. Select coaches now have power outlets. Ask your sales representative for details.

We recommend you make your reservation sooner rather than later. Depending on the time of year, a general guideline is one to two months in advance, but we are happy to serve you at the last minute, provided we have a coach available. No effort will be spared to accommodate your needs.

Metro Transportation Grp. LLC has a variety of motor coaches & transit shuttles available for charter. We offer 25, 49, 55 and 59 passenger coaches for your convenience, and we serve groups of all sizes, from 10 people to 10,000. So, whether you require shuttles for your employees, customers, conventions, sporting events, theme parks or for any other reason, rest assured that Metro is here to meet your needs!

Metro Transportation Grp. LLC provides services for trips ranging from a few blocks to thousands of miles. We can help you determine if chartering one or more of our coaches will meet your specific needs. Metro Transportation Grp. LLC. is licensed and insured to travel anywhere in the country and is an excellent alternative to school buses.

Metro Transportation Grp. LLC never charges for driver gratuities and they are not required. However, gratuities are greatly appreciated.

Drinks and snacks are permitted.

Alcoholic beverages need to be approved by our office.

Your representative will inform you if a volume discount applies to your trip or event booking.

The chartering party is responsible for providing and paying for the driver’s hotel room while on charter. Our staff will let you know if a hotel room is required for the driver for your particular trip. However, hotels usually offer a complimentary room for the bus driver when a certain amount of rooms are paid for.

The chartering party is responsible for any parking and toll fee, if applicable. These fees can be added to the work order per charting party request.

Our coaches have the capacity for each passenger to carry one or two regular sized suitcases and small carry-on type bags. Our drivers will gladly assist passengers with loading and unloading luggage.

If you need your itinerary changed, just email or call us and let us know. We will simply make the adjustments for you and send you a new confirmation.

Please notify us if you would like to request a specific driver. If the driver is available we will make every effort to assign him to your charter.

You may always use the restrooms on our coaches but the toilets cannot be refreshed until the end of the day. The driver will make stops as needed for use of outside facilities.

Please call or email us and let us know. We will do our best to offer you a better rate.

Metro Transportation Grp. LLC provides complementary WiFi on all our coaches!

Metro Transportation Grp. LLC has a line of 35 and 40 foot transit buses that can be chartered for contract work, convention shuttles, park and ride events, and employee shuttles. etc. Transit buses can provide transportation in town to move a large volume of people as they are equipped to take seated and standing passengers. Most transit buses have ADA lifts available.

Please contact your sales rep. that provided your quote he or she will take all the information and generate an order. This order will be email to you for you to review and sign. A 20% deposit is due at the time of booking and the balance will be due 30 days prior to travel. If you need special arrangements for payment or need to set up a corporate account please ask your sales rep. for details.